Spec: Sales Account Management

Business unit, Department, Reporting

Core Description

Responsible for achieving and exceeding revenue targets through the management of the full sales cycle for defined verticals and customer base. 

Key Deliverables / Primary Functions

• Develop, communicate, and execute a structured client strategy aligned to the Sales framework methodology to drive account growth and retention.
• Design and implement detailed account plans focused on revenue growth, client expansion, and strategic objectives.
• Manage sales activities to achieve agreed targets, ensuring delivery within approved budgets and corporate objectives.
• Monitor client satisfaction consistently and proactively address issues to maintain strong service quality and retention.
• Foster a culture of accountability and performance, driving objective-based management and customer-focused execution.
• Collaborate across internal teams to identify and sell new enterprise solutions into existing clients, delivering growth targets.
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Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements