Tech Officer: Jnr System Engineer (KZN)

Business unit, Department, Reporting

Core Description

Under general supervision, responsible for installation and operational support of VMWare & Microsoft based infrastructure and related back-end systems

Key Deliverables / Primary Functions

•    Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
•    Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
•    Assist with project delivery. 
•    Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
•    the requirements of being part of a 24x7 on-call operation
•    Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
•    VMWare based infrastructure support
•    Documentation/Technical Authoring
•    Hardware/Software Installation
•    Systems Testing and Quality Assurance
•    Patching, software updates and deployment of business applications 
 

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements