Tech Officer: Jnr Customer Engineer (FS)

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Date: 3 May 2024

Location: Sandton, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit:  CPS

Department:  Field Services

Reports to: Ops Manager: Onsite Operations (M/S6) 

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

  • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
  • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
  • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
  • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
  • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
  • Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
  • Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork

Core Behavioural Competencies

Working with people
Following instructions & procedures
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Achieving personal work goals & objectives
Culture Match
Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

COMPTIA
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally
Drivers Licence and Reliable Vehicle - both required
Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Client Roaming
Billable