Tech Officer : Systems Engineer

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Date: 27 Jun 2024

Location: Paarl, Western Cape, ZA

Company: BCXP

Business Unit, Department, Reporting

Job grade/level  OP1
Business Unit Cloud Platform Solutions 
Department  Enterprise Cloud & Infrastructure Solutions 
Position reports to  Manager: Wintel OS, WGS &Hypervisor Support 
Span of Control  0

Core Description

Responsible for handling of client monitored server calls, investigation and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and implementation of the Call tree escalation and after-hours escalation matrix for the different Technologies  

Key Deliverables / Primary Functions

  • Monitoring multi-client servers using the Monitoring systems 
  • Troubleshooting and resolving system issues with servers via remote desktop. 
  • Installing-config-testing and maintaining OS application software and system management tools. 
  • Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
  • Escalating and monitoring calls 24/7. 
  • Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
  • Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
  • Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 

Core Functional Skills & Knowledge

  • Information Technology Solutions
  • Troubleshooting Techniques.
  • Customer Focus
  • Communication
  • Time & Priority Management

Core Behavioural Competencies

1. Job Match Rating
2. Delivering Results
3. Meeting customer expectations
4. Teamwork
5. Handling Pressure
6. Communication and Impact

Minimum Qualifications

NQF 4: Grade 12 National Diploma in IT/Business/Commerce

Additional Qualification preferred or advantage

Experience

2 years experience

Certifications

None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Interact with similar levels at supplier and various stakeholders within BCX. 

Special Requirements/ Employment Condition

Ability to cope under pressure
Valid Drivers license
Ability to work staggered hours, shifts, overtime and respond to call-outs

Workplace/Physical Requirements

Full-time Office Based position.
Billable