Ops Spec: SOX, Project & Problem Specialist

Incident & Problem Management

• Identify, document, and investigate incidents and problems from both business and IT perspectives.
• Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
• Analyze incident and problem data to identify trends and prevent recurrence.
• Maintain JIRA administration and ensure adherence to established processes.
• Communicate status updates to stakeholders and escalate critical issues when necessary.
• Participate in post-incident reviews and contribute to process improvements.

Project Management

• Define project scope, objectives, and deliverables aligned with business goals.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate cross-functional teams and manage resource allocation.
• Monitor progress, identify risks, and implement mitigation strategies.
• Ensure compliance with governance and quality standards.
• Manage change requests and maintain accurate documentation throughout the lifecycle.

SOX Compliance & IT Audit

• Support SOX program development and transformation initiatives.
• Facilitate walkthroughs with management and external auditors.
• Review and maintain SOX documentation (risk control matrices, narratives, flowcharts).
• Perform and review SOX testing for IT controls (GITCs, ITACs, IPE).
• Coordinate with auditors to ensure compliance with PCAOB standards.
• Mentor junior team members and review workpapers.
• Research deficiencies, follow up on remediation, and assess vendor SOC 1 reports.