Ops Spec: Customer Engineer (Fixed Term Contract) - Northern Cape - Kuruman
Date: 27 Feb 2025
Location: Kuruman, Northern Cape, ZA
Company: BCXP
Business unit, Department, Reporting
| Business Unit | Cloud Platform Solutions |
| Department | Digital Workspace Management (DWM) |
| Job grade | S6 |
Core Description
Provide digital workplace support for the customer base remotely and onsite.
Key Deliverables / Primary Functions
- Application and device troubleshooting and support.
- Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
- Used approved remote management tools to remote support end user devices
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Ability to engage and liaise with all personnel including VIP personnel.
- Follow escalation matrix and keep customer informed.
- Enabling management with communication about incidents/requests
- Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback.
- Build Relationship with customers to improve and provide world class support.
- Assist with the connection of end user devices to Audio Visual support equipment.
- iPad, Apple, and Android mobile support.
- Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
- Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products
- Support security policies and standards of the Customer
- Ensure company assets (replacement parts) are tracked and maintained responsibly
Core Functional Skills & Capabilities
Microsoft Office
Mobile Support
Hardware Troubleshooting
Core Behavioural Competencies
Job Match
Coping with pressures & setbacks
Deciding & Initiating Action
Working with people
Planning & Organising
Presenting and Communicating information
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years’ experience
OR
5 years’ experience
Certifications
A+
N+
ITIL 3 or 4 will be advantageous
MCP (Desktop)
MCSA
HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
| Span of Control | 0 |
| Level of Engagement | Engagement will all levels within the organisation, internal and external to the business. |
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required
Prepared to Travel and Engage with clients direct.
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Billable
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.