Tech Officer: Call Desk Consultant
Date: 4 Apr 2025
Location: Kenilworth, Western Cape, ZA
Company: BCXP
Business unit, Department, Reporting
Buisness Unit: CPS
Department: Field Services
Core Description
Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs
Key Deliverables / Primary Functions
Remotely investigating technical issues for the client and providing resolution.
Following up on all outstanding queries timeously as per the SLA per client.
Redirecting any problems or incidents that may occur to the correct resource.
Identifying and escalating recurring problems and situations to both the management team.
Tracking and routing logged problems and requests.
Updating resolved incidents on the call logging system.
Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.
Core Functional Skills & Capabilities
Core Behavioural Competencies
Minimum Qualifications
Additional Education -Preferred /Advantage
Experience
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements