Tech Officer: Monitoring & Surveillance

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Date: 6 Jul 2026

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit CPS
Department Monitoring & Surveillance
Reports to Manager: Monitoring & Surveillance
Job Grade/Level OP1

 

Core Description

To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support

Key Deliverables / Primary Functions

  • Monitor Network and Server health.
  • Conducting support to all store upon ticket generation via auto-log and customer contact centre.  Timeous escalations of anomalies experienced on each shift.
  • Respond to client enquiries and escalate problems that cannot be resolved.
  • Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
  • An understanding of SLA requirements
  • Take cognisance of industry compliance requirements
  • Be aware of changes implemented in the client’s environment and report thereof.
  • Adhere to company and client’s policies, procedures, and governance

Core Functional Skills & Capabilities

Attention to detail
EMS (Enterprise Monitoring Systems) 
Cisco, Linux, SAP and I-direct systems skills
Networking, Server and SAP skills
System and batch monitoring

Core Behavioural Competencies

Culture Match
Job Match
Deciding & Initiating Action
Adhering to principles and values
Analysing
Delivering Results & Meeting customer expectations
Following instructions & procedures
Applying expertise & Technology

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Relevant IT certification

Experience

2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

Certifications

A+
N+
CCNA

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement Internal stakeholders and external clients
Span of Control 0

Special Requirements / Employment Condition

Valid Drivers license

Workplace / Physical Requirements

Full-time Office Based position.
Billable