Specialist: Platform Delivery & Business Intelligence

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Date: 26 May 2026

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Client Operate
Department SM - Service Management Technology
Job grade/level S5

 

Core Description

The occupant will be accountable for orchestrating the delivery of service platform initiatives and establishing business intelligence as a core operational discipline and focus on maximizing business value, not just project completion, by leveraging data to drive strategic decisions and continuous service improvement.

Key Deliverables / Primary Functions

  • Lead the coordination and prioritization of a portfolio of 30-40 concurrent platform and service improvement initiatives, ensuring alignment with business value and strategic objectives.
  • Oversee the WebFOCUS and BMC Helix reporting platforms to deliver actionable service intelligence, executive dashboards, and predictive analytics that inform strategic priorities.
  • Safeguard a R7.9 million annual revenue stream by maintaining and enhancing the quality, stability, and capability of critical business intelligence services.
  • Act as the primary business liaison, managing the demand intake, assessment, and prioritization for all service management platform and process improvements.
  • Drive the innovation pipeline by identifying data-driven optimization opportunities, tracking initiative-to-value outcomes, ROI, and measurable service quality improvements (e.g., reduced MTTR).
  •  Enable the transformation of Service Management Technology (SMT) into a Centre of Excellence for NextGen Service Management through advanced analytics, automation, and integration.
  • Ensure seamless delivery by coordinating platform activities across technical, operational, and analytics teams, managing dependencies, risks, and resource allocation.
  • Translate complex service data into compelling stories and strategic insights for C-level stakeholders, influencing decisions and demonstrating business value.
  • Serve as the program manager for formal platform delivery initiatives, developing comprehensive project plans, managing timelines and budgets, and reporting on milestones.
  •  Develop and maintain KPI frameworks, service scorecards, and performance analytics to provide a single pane of glass on operational health and business impact.

 

Core Functional Skills & Capabilities

IT Service Management
Data analysis, reporting tools, and business intelligence, with a focus on delivering value through data-driven solutions
Business Acumen
Stakeholder management
Project Management
Program Management

Core Behavioural Competencies

Analysing
Job Match
Adapting & Responding to change
Deciding & Initiating Action
Delivering Results & Meeting Customer Expectations
Planning & Organising

Minimum Qualifications

NQF 4: Grade 12 National Diploma
OR NQF 7: 3 year Bachelors Degree in Information Technology or related field

Additional Education -Preferred /Advantage

Experience

  • Minimum of Five (5) years’ experience in IT service management, business intelligence, program management, or service improvement roles.

OR

  • At least Seven (7) years’ experience in IT service management, business intelligence, program management, or service improvement roles.

Certifications

ITIL 4 Foundation preferred
Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.

Span of control = Less than 6

Special Requirements / Employment Condition

Workplace / Physical Requirements

Hybrid Remote Worker
Billable