Specialist: ITAM

Business unit, Department, Reporting

Core Description

An IT asset management specialist is responsible for managing all the hardware and software resources of the organization. The role covers Hardware Management and Software Management which includes the software tools the organization’s infrastructure, and other digital systems and services. 

Key Deliverables / Primary Functions

• Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope. Must have an excellent understanding of the Hardware Asset Management Lifecycle
• Review, Develop and Maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle
• Ensure accurate updates to the Hardware asset records, including inventory information, location details, user details etc based on the processes implemented and related calls logged.
• Perform Book-to-Floor and Floor-to-Book audits of the Production Environment and IT Stores to identify potential areas of improvement
• Monitor and ensure KPIs and targets are met and prepare & deliver monthly KPI reports to the client on the status of the service.
• Schedule and lead meetings with the HAM Team, Senior Management and Clients to report on the state of the service, challenges, highlights and Lowlights and Improvement initiatives
• Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
• Report any potential risk to the service as identified to the ITAM Senior Manager promptly.
• Review the Asset Baseline accuracy and implement corrective actions where required to increase the accuracy to an agreed level
• Create and automate reporting on the HAM services to provide transparency to the clients and visibility to the teams on areas of improvement
• Onboard new HAM clients including managing wall to wall audits, creating upload sheets, verifying upload accuracy, refining IT Processes to cater for client specific requirements
• Create and Implement HAM Call and Task Templates at the Service Desk
• Ensure contractually agreed to deliverables for HAM is provided to the clients

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

5 years’ experience more in a ITAM position implementing, maintaining and managing IT configuration management in a complex IT environment.

OR

Grade 12 & 7 years’ experience in a ITAM position, maintaining and managing IT configuration management in a complex IT environment.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements