Spec: IT Development and Support

Business unit, Department, Reporting

Core Description

To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving. This includes support and implementation of IT solutions within BCX BTE.

Key Deliverables / Primary Functions

• Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders).
• Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans.
• Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation.
• Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems.
• Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning).
• Ensure data accuracy and completeness across systems.
• Analyze and optimize SQL queries and PL/SQL procedures to improve performance.
• Collaborate with DBAs to tune database parameters and identify bottlenecks.
• Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off.
• Ensure compliance with data governance and audit standards.

• Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

• Minimum of five (5) years working experience in IT Development working with within an ICT environment.

OR

• Minimum of seven (7) years working experience in IT Development within an ICT environment.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements