Senior Specialist: Digital Workplace & Experience Enablement

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Date: 18 Mar 2026

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Chief Finance Officer (CFO)
Department BTE
Job grade/level S4

 

Core Description

Responsible for shaping, delivering, and continuously improving the digital workplace ecosystem that enables BCX employees to work effectively, securely, and seamlessly across modern platforms.

Key Deliverables / Primary Functions

  • Develop and maintain the Digital Workplace strategy, roadmap and operating model aligned to BCX’s transformation agenda and XaaS direction.
  • Lead the design, implementation and continuous improvement of workplace platforms including Microsoft 365, Teams, SharePoint, collaboration tools, device ecosystems and workflow automation capabilities.
  • Drive measurable employee experience uplift by enabling seamless user journeys, intuitive interfaces, intelligent productivity and consistent service standards.
  • Partner with Architecture, Security, Networks and Infrastructure to deliver a coherent, secure and well governed workplace environment aligned to enterprise standards.
  • Oversee digital experience measurement, monitoring and analytics, using performance data and user insights to drive continuous service improvement and productivity gains.
  • Lead cross functional initiatives to modernise end user technology, standardise devices, optimise licensing and enable cloud first ways of working, including automation and GenAI powered assistance.
  • Collaborate with business leaders to identify workflow transformation opportunities, define user archetypes and experience models, and digitise priority processes.
  • Establish governance forums, workplace standards and decision frameworks, while overseeing vendors, OEMs and service providers to balance experience, security, cost and performance, supported by effective change enablement and adoption practices.

 

Core Functional Skills & Capabilities

Digital Transformation
Service Design & Process Digitisation
Automation & AI Productivity Tools AI
Employee Experience Design & Journey Mapping
Microsoft 365 & Collaboration Ecosystems

Core Behavioural Competencies

Formulating Strategies & Concepts
Leading & Supervising
Entrepreneurial & Commercial Thinking
Job Match
Creating & Innovating
Delivering Results & Meeting customer expectations

Minimum Qualifications

Three-year degree (NQF 7) in Information Systems, Computer Science, Business Management, Digital Experience, Engineering, or related field.
Postgraduate qualification preferred

Additional Education -Preferred /Advantage

Additional studies in workplace platforms, service design, human-centred design, or employee experience are advantageous.

Experience

  • At least Seven (7) years’ experience in digital workplace, end-user computing, collaboration platforms, or employee experience.
  • Strong background in Microsoft 365 ecosystem management, workplace optimisation, and cloud-enabled work practices preferred.

Certifications

Microsoft 365 certifications advantageous (Modern Desktop Administrator, Teams Administrator, Productivity Solutions Expert).
Agile or project management certifications beneficial.
Certifications in service design, UX, design thinking, or digital experience.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.

Span of control = 0

Special Requirements / Employment Condition

Willing to travel
Valid Drivers license

Workplace / Physical Requirements

Hybrid Remote Worker
Non-Billable

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.