Ops Specialist: Monitoring & Surveilance
Date: 6 Jul 2026
Location: Centurion, Gauteng, ZA
Company: BCXP
Business unit, Department, Reporting
| Business Unit | Cloud Platform Solutions |
| Department | EIS |
| Position reports to | Manager |
| Job grade | S6 |
Core Description
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
Key Deliverables / Primary Functions
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Core Functional Skills & Capabilities
Communication
Contract Management
Customer Management
Infrastructure Technology
Service Level Agreement (SLA) Management
Core Behavioural Competencies
Job Match
Culture Match
Analysing
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Certifications
ITIL v3 Foundation Phase
CCNA
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required
Ability to work multiple shifts
Workplace / Physical Requirements
Hybrid Remote Worker