Ops Spec: SAP

Business Unit, Department, Reporting

Core Description

Responsible for participating in the scoping and implementation of SAP Solutions for clients. Ensure that implementations and support services meet client requirements. Responsible for preparation and contribution to the process design specification, configuration, testing and implementation of required SAP solutions.

Key Deliverables / Primary Functions

• Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope. Ensure projects and solution deliveries have the required documentation, testing plans, etc.
• Meet deliverable requirements/service level measures/specific targets. (e.g.: Meeting SLAs confining to quality requirements)
• Drive and actively participate in designing and developing fit for purpose solutions for clients through obtaining and analysing business requirements and researching best practice (R&D).
• Generate leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business)
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
• Ensure high quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.
• Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.
• Knowledge dissemination. (e.g.: Conduct Technical/domain training to enhance skills of team members)
• Ensure personal billable hours meet agreed target ranges
• Submit timesheet in time according to BCX policies and procedures.
• Knowledge creation and storage. e.g.: Document all new processes/activities, configuration and store on the knowledge management server

Core Functional Skills & Knowledge

Core Behavioural Competencies

Minimum Qualifications

Additional Qualification preferred or advantage

Experience

3 years of experience

Or

If the highest qualification is grade 12, 5 years of experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements/ Employment Condition

Workplace/Physical Requirements