Ops Manager: Monitoring and Surveillance

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Date: 23 Feb 2026

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Client Operate
Department Monitoring Centre of Excellence
Job grade/level M5

 

Core Description

To assist in managing the Monitoring & Surveillance team (CoE) to drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.

Key Deliverables / Primary Functions

  • Contribute towards the Monitoring & Surveillance strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
  • Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
  • Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
  • Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
  • Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
  • Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements. Provide detailed guidance to maintenance teams on all solution release issues and new technology solutions required.
  • Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
  • Lead and promote a culture of performance excellence, employee engagement, innovation and transformation

 

Core Functional Skills & Capabilities

Contract Management
Project Management
Communication
IT Architecture
Finance and Budget Management

Core Behavioural Competencies

Applying expertise & Technology
Job Match
Analysing
Delivering Results & Meeting Customer Expectations
Leading and supervising
Working with people

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Business/ Commerce or Information Technology
NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

  • A minimum of three (3) years of experience in infrastructure solutions, of which one (1) was spent managing a team.

Or

A minimum of five (5) years of experience in infrastructure solutions, of which one (1) was spent managing a team.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of control - 5 - 8

Level of engagement - Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

Billable
Full-time Office Based position.