Junior Administrator: HAM
Date: 2 Oct 2025
Location: Centurion, Gauteng, ZA
Company: BCXP
Business unit, Department, Reporting
| Business Unit | CPS |
| Department | SM – Service Excellence & Quality |
| Reports to | Manager: Operations |
| Grade | OP2 |
Core Description
Support the administration of the End-to-End IT Asset life-cycle management of customers.
Key Deliverables / Primary Functions
Continuous updates to the status of the Hardware Assets as changes are affected
Assist with the population & maintenance of the Hardware database
Assist in internal Hardware Database verification exercises and action on exceptions
Assist in audit exercises to confirm asset database accuracy
Deliver against the Customer Specific Asset Management Processes and Procedures
Manage the in-scope Hardware assets in the customer environment
Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
Action on Exception reporting and ensure corrective updates to the Hardware Asset database
Provide daily/weekly/monthly reports as defined to the ITAM manager
Action on escalations and provide prompt feedback
Ensure data accuracy and integrity within the Asset database
Perform specific IMACDE activities ensuring data accuracy and integrity
Action on calls assigned and update the ITSM system
Attend to escalations and ensure all calls assigned are attended to
Perform data quality updates to ensure data integrity
Manage customer expectations through continuous feedback on the call status
Perform Periodic Stores audits and identify/correct any discrepancies
Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
Core Functional Skills & Capabilities
Core Behavioural Competencies
Minimum Qualifications
Additional Education -Preferred /Advantage
Experience
2 years’ experience in ITAM
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.