Administrator: Order Fulfilment

Business unit, Department, Reporting

Core Description

To support and coordinate all activities across all ITSS LOB in the managing of Back-to-Back customer and Supplier order processing, ETA management, delivering and invoicing of deals in accordance with the Back Office process and BCX Governance rules

Key Deliverables / Primary Functions

• Compile an accurate billing request pack for Billing Centre of Excellence 
• Process supplier orders according to BCX and ITSS requirements 
• Continuously ensure the financial management of cost of sales per customer order, in relation to the BCX SAP Quote 
• Ensure purchase of FEC (Foreign Exchange Contract) is in accordance with the BCX policy 
• Obtain ETAs (Estimated Time of Arrival) for all purchase orders, record and communicate as per ITSS requirements 
• Manage and verify supplier invoice 
• Assist and follow up on all backlog queries and ensure that correct amounts are always invoiced 
• Ensure all deliveries to customer are done within requirements and that customer invoice requests comply with BCX procedures and policies 
• Manage deliverer request according to Roll out project requirements and SLA 
• Understand product / knowledge of how configs are made up 
• Understand and have knowledge on serial number tracing

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

2 years’ experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement : Internal Customers  

Special Requirements / Employment Condition

Workplace / Physical Requirements