Administrator: Customer Trainer

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Date: 5 Nov 2026

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business unit Ms Connectivity 
Department Technology Services 
Job grade/level OP1

 

Core Description

Provide efficient and effective training to customers in the use of a range of Telkom systems, products and services. Provide customer care and support to ensure customer retention and satisfaction in accordance with world class standards

Key Deliverables / Primary Functions

  • Proactively interface with other service organizations to ensure timely problem resolution execution of outstanding customer requests.
  • Coordinate and schedule training sessions, including logistics, and travelling to client site.
  • Manage the training calendar to align with company goals.
  • Maintain accurate training records and prepare materials.
  • Handle training-related inquiries and provide support.
  • Prepare reports on training outcomes.
    Communicate training schedules to management.
  • Ensure BCX product retention.
  • Market BCX products to customers.

Core Functional Skills & Capabilities

Project Management
Customer Management
Time management
Communication
Resource Management

Core Behavioural Competencies

Working with people
Delivering Results & Meeting Customer Expectations
Planning & Organising
Deciding & Initiating Action
Relating and Networking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field
NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

  • At least two (2) years of working experience in training coordination or administrative roles, preferably in an IT Environment.

OR

  • At least four (4) years of working experience in training coordination or administrative roles, preferably in an IT Environment.

 

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement - Engagement will all levels within the organisation, internal and external to the business.

Span of Control -  0

Special Requirements / Employment Condition

Valid Drivers license
Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements

Client Roaming
Hybrid Remote Worker
Billable