Tech Officer: Systems Engineer (Outsource)
Date: 12 Sept 2025
Location: Cape Town, Western Cape, ZA
Company: BCXP
Business unit, Department, Reporting
| Business Unit | Operate |
| Department | PaaS and SaaS |
| Job grade/level | OP1 |
Core Description
Responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system
Key Deliverables / Primary Functions
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• 1st and 2nd level operational support
• Back-End infrastructure applications support
Core Functional Skills & Capabilities
Core Behavioural Competencies
Minimum Qualifications
Additional Education -Preferred /Advantage
Experience
2 years’ IT support experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
| Span of Control | 0 |
| Level of Engagement | Engagement will all levels within the organisation, internal and external to the business. |
Special Requirements / Employment Condition
Workplace / Physical Requirements