Administrator: Billing

Business unit, Department, Reporting

Business Unit:  CPS

Department:  Field Services & Other

Reports to: Administration Supervisor

Core Description

Responsible for ensuring that all Customer Billing for all Maintenance and Project type incidents is prepared and submitted for invoicing for all relevant clients.  

Key Deliverables / Primary Functions

• Timeous execution of the initial Billing related responsibilities, ensuring adherence to the established processes, i.e. 
  • Extracting closed incidents from the system to create the relevant Billing Schedules (Chargeable, Cabling, Hardware and Projects);  
  • Costing of incidents;  
  • Verifying that no billing is duplicated or omitted;  
  • Ensuring that the previous month’s incidents are billed in the current month;  
  • Accurately costing the ‘activities’ on the system for all closed incidents.  
• Accurately preparing the Client Billing Spreadsheets based on accepted quotes and updating the relevant quote tracking report; ensuring to obtain supporting documentation, i.e. quotes, orders and stamped Incident Reports, etc., where necessary.  
• Diligently receiving back and investigating any queries raised by the client/s.   
• Preparing reconciliations for submission to the Customer.  
• Submitting the relevant Billing Spreadsheets to the Accounts Department for invoicing to be raised. Thereafter ensuring submission of relevant documentation to the clients, along with prepared invoice/s.  
• Keeping records of all Billing and verifying recorded transactions, reporting irregularities to Management.

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ administrative experience 

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements